Refunds
Every look can be previewed on your own shot for free before you pay, so you know what you're buying. If something still goes wrong, we'll make it right.
Last updated 2026-10-14
01We refund
- Files that don’t work: a LUT or profile that won’t load in a supported app, or a corrupt download, if we can’t fix it. Ask within 30 days.
- Double charges and payments for something you never received.
- Unused credits within 14 days of purchase (the whole bundle, if none were used).
- A new Pro subscription within 14 days, if you haven’t downloaded anything with it yet.
02We don't refund
- LUT packs and HD photos once the download or export has started, because you asked for immediate delivery at checkout. This is how the EU right of withdrawal works for digital content.
- A finished Pro month: cancelling stops the next renewal, it doesn’t refund the current month.
03How to ask
Email support@cinemalut.si from the address you paid with. Include the date and what you bought. We answer within 3 working days, and approved refunds go back to your original payment method through Stripe, usually within 5 to 10 days.
Refunded credits are removed from your balance; refunded LUT packs stop downloading.